Barrbell Productions is a professional sound and lighting hire company based in Hampshire, UK. We provide AV equipment and services for weddings, corporate events, community events, and private functions.

When we refer to "we", "us", or "our" in this policy, we mean Barrbell Productions. For any privacy-related queries, you can contact us at [email protected].

We collect personal information when you contact us, submit an enquiry form, or book our services. This may include:

• Your name and contact details (email address, phone number)
• Your event details (date, venue, location, type of event)
• Correspondence between you and us
• Payment information (processed securely through third-party providers — we do not store card details)
• Technical data such as your IP address and browser type if you visit our website

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Plan, organise, and deliver the services you have booked
• Process payments and manage invoicing
• Send you relevant information about your booking
• Improve our website and services
• Comply with our legal obligations

We will only contact you for marketing purposes (such as promotions or news) if you have given us explicit consent to do so.

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: to fulfil a booking or service agreement with you
• Legitimate interests: to respond to enquiries and manage our business
• Consent: for any marketing communications
• Legal obligation: where we are required to process data by law

We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors (e.g. Stripe or similar)
• Email and CRM platforms (e.g. GoHighLevel)
• Accounting software

These providers are contractually required to keep your data secure and only use it for the purposes we specify.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Typically:

• Enquiry data (no booking made): up to 12 months
• Booking and payment records: up to 7 years (as required by HMRC)
• Marketing data: until you withdraw consent

Our website may use cookies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time.

We use analytics tools (such as Google Analytics) to understand website traffic. This data is anonymised and does not identify you personally.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details below.

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption and we limit access to your data to those who need it to deliver our services.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.